Returns & Warranty
Returns and Refunds:
By now you would have got an inkling that we are in love with what we do and the products we create. We want you to feel the same about your new purchase, so in case it was not a love at first sight, do not panic, simply notify us within 14 days of receiving the item and send the item back to us in an unused condition and we will offer a refund or exchange whichever you prefer. Postage in the event of returns are to be paid for by the buyer.
**Extended Christmas returns period is until 31st Dec for all gift purchases made from the 1st of Nov**
**We cannot accept returns for a Personalised item. Standard 14 days return policy does not apply. All personalised items are covered under our normal warranty terms**
We vouch for our products, material quality and craftsmanship. So we back our product with a 1 Year Free Repair / Replace - Return To Base Warranty. The warranty covers leather, hardware and craftsmanship outside of normal wear and tear. In case of an issue was to arise, simply notify us and send the product to us, we will resolve your concern within minimal time frame and return the item back to you in its full glory.